Hearsafe. will not send any product until we has verified that payment has been made.

Delivery will be considered made at the time the carrier has made the products available to the customer.

It is the customer's responsibility to verify the products upon receipt and expose all reservations and claims that may be justified in the delivery receipt document.

Hearsafe will ship the products by the means it deems appropriate to fulfill its commitments.

Shipping costs

A charge will be applied for shipping costs depending on the delivery area selected.

If you want to know the shipping costs of a product you just have to use the calculator indicating your area or postal code

Delivery time

The delivery time at the shipping address is 7 to 14 working days. However, these deadlines are indicative and may vary for reasons beyond our company. Hearsafe does not commit to any specific delivery time, since the shipping process depends on third parties.

Right of withdrawal Returns, changes and refunds

You have a period of 14 days to return a product, you just have to take into account the following: Most products purchased at hearsafe.es can be returned, as long as they are in perfect condition and without use. Including accessories, documentation and packaging, otherwise we will not be able to accept the return for hygiene and health reasons.

Our customers are reminded that it is recommended that the packaging comes in perfect condition. There are some exceptions and certain deadlines to be able to make the return.

Once the merchandise has been received in our warehouses and has been confirmed to be in good condition, the customer will receive a refund for the total price plus delivery charges via the same payment method used for the original purchase, within a period not exceeding 14 calendar days from receipt of the returned merchandise.

The direct cost of returning the good or service will be assumed by the customer as stated in the LGCU. This means that the shipping costs resulting from the return will be borne by the customer.

Pursuant to the exceptions to the Right of Withdrawal regulated by RDL 1/2007, products customised with personal settings.

Refunds will be made within 14 calendar days of receipt of the returned merchandise. The direct cost of returning the good or service will be borne by the customer, as established in the LGCU.


To make changes and returns of orders made through our website you can process them from the My Account section. Information about our online shopping service: You can always contact us by email at audias@hearsafe.es or by calling 981 925 367 during business hours from Monday to Friday. By chat or through our contact section.

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